Returns & Exchanges

At Chatsworth Flowers, we strive for perfection in every petal; however, if your floral arrangement or home decor arrives damaged or does not meet your expectations, we offer a 24-hour satisfaction guarantee for fresh blooms and a 14-day return window for hard goods.

Return Process

• 1.
  Contact Support

  Email our customer care team within 24 hours of delivery for fresh flowers or 14 days for home accessories, including your order number and clear photos of the items.

• 2.
  Wait for Approval

  Our floral specialists will review your request and provide a Return Merchandise Authorization (RMA) or confirm eligibility for a replacement or refund.

• 3.
  Prepare the Package

  For non-perishable home items, securely pack the product in its original packaging ensuring all tags and protective materials are intact.

• 4.
  Receive Refund or Exchange

  Once your return is inspected or your claim is processed, we will issue a credit to your original payment method or dispatch a fresh replacement bouquet immediately.